Anonymous case study
Client
The client is a Danish public sector organization responsible for managing legal and citizen-facing documentation.
Challenge
The organization was managing a highly complex and fragmented document creation process. With over 4300 Word templates spread across shared drives and systems, the lack of a centralized platform led to inconsistent communications, compliance risks, and significant manual work.
Key obstacles included:
Thousands of unstructured templates with no unified governance
Lack of standardization in language and formatting
Manual and inefficient workflows involving tools like Word and legacy template solutions.
Difficulty integrating various platforms and systems with their case management system.
Solution: Omnidocs Create
The organization adopted Create to standardize and automate its document lifecycle. The platform offered a scalable and secure way to manage content and templates, integrate systems, and automate complex document generation based on structured data.
With Create, they could achieve:
Learn more about Create
Template management
Create helped consolidate and reduce more than 4300 templates through virtual recipes and centralized control.
Automation
Enabled both silent and interactive workflows to generate complex documents with minimal input.
Data-driven content
Templates now use structured data to generate accurate, compliant, and validated content automatically.
Security and compliance
Operates in a secure, private cloud with support for multi-tenancy and regulatory compliance.
Ease of use
Designed for administrators and end users alike, with a user-friendly interface that reduces reliance on IT.
Integrations
Easily integrates with existing case management systems. Added benefit was the integrations to delivery and storage systems such as secure digital post systems and SMS delivery, offering a closed-loop solution within their platform ecosystem.
Results
The organization saw a dramatic improvement in usability and operational efficiency. Teams were able to work more confidently and independently, thanks to the intuitive interface that simplified both front-end use and back-end administration. The number of templates was significantly reduced, which made governance and maintenance far more manageable. Super users were fully onboarded and effective within 2.5 months, a clear indicator of the platform’s ease of adoption.
Document creation became faster and more compliant, and integrations with existing systems improved without the need for heavy custom development.
Overall, the transition to Create empowered users at all levels to generate accurate, compliant documents with less effort and greater consistency.
Omnidocs Create
See how Create works with public sector organizations
Create is a document generation platform that makes the creation of client or customer specific documents (such as contracts, sales proposals, government and court forms, loan applications, and medical forms) easy and efficient.
